Monday, July 17, 2006

The Tech Support People Win Again

So, I wake up this morning and my Directv is not working. My tv simply says "searching for signal." The other tvs in the house are working fine, but mine is on the blink.
I check all of the cables, I unplug everything. I grab another reciever from another room and try to plug it in. Nothing works. Something is seriously jacked up.
So I call Directv almost assuring myself that they are going to have to send someone out to the house this week and I will spend hours waiting on them to get here.
Well, I sit on hold for 20 minutes and then get some old lady on the phone who probably has never watched a minute of directv in her life.
She follows her little set list of things to read to me.
Try this, try this, try this.
After every suggestion she reads, I politely tell her that "I've already tried that."

So finally we complete her check list and she tells me that it is not looking good. She says, "I know you already checked the cables, but let's try them one more time."
I shit you not, the second I touched the cable the whole thing springs to life and starts working again!
I swear I think they have a button at Directv that they can push after you have sat through their entire agonizing list of obvious trouble-shooting tips. I sure was sitting there all cocky thinking "fix this, bitch," and she hits her little red button and bam, I have to get off the phone feeling stanky because it took the magic of some little old lady in California to help get my tv back up and running.
It could be worse. I could be stuck sitting here all day waiting for a repair guy. But at least then I would have a little man-pride left.

OUT

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